F.A.Q
Frequently Asked Questions
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How do I book a service?
Booking a service is simple! Just visit our website or app, select the service you need, fill out the forms and click the send button. You'll receive a confirmation and tracking number of your chosen service.
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What services do you offer?
We offer a wide range of services including flights, hotels, land transfers, visa assistance, and more. Whether you're planning a business trip, a family vacation, or a romantic getaway, we've got you covered.
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Can I make changes to my booking?
Yes, you can modify or cancel your booking, depending on the service and its terms and conditions. Just log in to your account or contact our customer service team for assistance.
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Why are we experiencing a fare jump after confirmation?
Your airline ticket being a SOTO, SITO, SOTI or SITI ticket will make a big difference when it comes to fares. Due to special fare construction rules and regulations, tickets sold outside the origin country (SOTO) will incur higher fees.
- SITI - common type, Sold In & Ticket In (country of origin)
You buy ticket in PH for your flight from PH to HKG - SITO - Sold In, Ticket Out
- SOTI - Sold Out, Ticket In
The ticket paid for in LAX for a customer in HKG that is issued when the customer checks in at HKG - SOTO - Sold Out, Ticket Out
You purchase a ticket outside your country for someone (originating from another country)
- SITI - common type, Sold In & Ticket In (country of origin)
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What if I need assistance during my trip?
Our customer service team is available 24/7 to assist you with any questions or concerns you may have before, during, or after your trip. You can reach us via phone, email, or live chat.
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Do you offer travel insurance?
Yes, we offer optional travel insurance to provide you with added peace of mind in case of unforeseen circumstances such as trip cancellations, medical emergencies, or lost luggage.
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How can I provide feedback or suggestions?
We value your feedback and are always striving to improve our services. You can provide feedback or suggestions by contacting our customer service team or filling out the feedback form on our website.
If you have any other questions or concerns, please don't hesitate to reach out. We're here to help make your booking experience as smooth and enjoyable as possible!